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Empower launches world-class call center to cater to 16,000 customers

December 18th, 2011

Emirates Central Cooling Corporation (Empower) today (Sunday, 18th December, 2011) launched a world-class call center at its headquarters in Dubai Healthcare City to enhance ways to interact with customers.

Ahmed Bin Shafar, CEO, Empower, expressed his satisfaction over the newly launched center that is equipped with advanced communications solutions. The center forms part of the company’s strategy to move its customers to digital channels and thus save their time and effort when dealing with Empower.

Empower’s 16,000-strong customer base includes individual customers as well as large businesses, including projects in Dubai International Financial Center, Dubai Healthcare City, Jumeirah Beach Residence and Business Bay. The new call center reflects the core values of Empower and reinforces its position on the global front as an organization that delivers efficient service. The system is designed to manage customers’ queries through increased efficiency and productivity.

Bin Shafar added: “Designed to provide quality and efficient services, the new center reflects the company’s commitment to enhance customer support. It comes one and a half year after the launch of our customer service center. We have seen a huge response to our customer center which motivated us to open this call center to guarantee that our customers get best service.”

The new center of Empower is unique in the district cooling industry not only in the UAE but also in the region. It delivers its services through a team of well trained professionals offering a pleasant experience to customers.
The center is designed to receive multi queries at the same time, with a capacity of 1000 calls per day to enhance customer satisfaction as well as employee productivity.

The Dubai based company believes that district cooling technology achieves optimal results not only to customers but also to the society at a socio-economic level by reducing the electricity and water consumption, thus conserving the environmental resources in the UAE


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