January 4th, 2017
Emirates Central Cooling Systems Corporation (Empower), world’s largest district cooling services provider, said that it has registered 255,000 client-servicing transactions in 2016 ranging from face to face client servicing in the branches, telephone calls and e-mail correspondences.
This represents a breakthrough in the use of modern methods and techniques in managing day to day queries and transactions at Empower as the company has accommodated the increasing number of customers reflecting the expansion of its district cooling network in Dubai.
“In 2016, our client servicing department has seen significant development of advanced technologies in order to keep abreast of increasing demand. Via these technologies, we were able to cater to the needs of the year 2016, which has seen a significant expansion in the demand of district cooling services across Dubai,” said HE Ahmad Bin Shafar, Chief Executive Officer of Empower. “We firmly believe that we are making strong strides in responding to customers’ requirements, which has resulted in the recent figures that reflect the success of our team in achieving customers’ satisfaction as we continuously work on improving the services to our customers.”
“We thrive to achieve the maximum quality levels in providing district cooling services, which is only achieved through continuous improvements of customer service principles to speed up responses and further enhance services,” he added.
“Quality customer service is a significant factor in achieving satisfaction of customers who are responding to all initiatives launched by Empower, such as the impressive results achieved in reducing consumption by “Saving Starts at 24⁰C” campaign during the last summer season,” he added.
Empower’s drive in deploying technologies and solutions and adopting to best technologies within its customer service system are reaping great benefits through simplifying operations and easing processes, thus eliminating the need of direct contact with staff by visiting offices.
Empower currently operates more than 1,100,000 RT, providing environmentally responsible district cooling services to large-scale real estate developments, such as Jumeirah Group, Business Bay, Jumeirah Beach Residence, Dubai International Financial Centre, Palm Jumeirah, Jumeirah Lake Towers, Ibn Battuta Mall, Discovery Gardens, Dubai Healthcare City, Dubai World Trade Centre Residences and Dubai Design District, among others.