Final Bill Procedure

The Final Bill Procedure for Empower's District Cooling Service is as follows:

OWNER


1. 
Send Final Bill Request to finalbills@empower.ae and billing@empower.ae. You can also put the      request by walk-in to the Empower Offices.

2.  Attach following documents along with the FINAL BILL REQUEST FORM to your email. Please find the Final Bill Request Form here

    a.   Title Deed Copy

    b.  Memorandum of Understanding (MOU) or Sale Purchase Agreement (SPA) Copy

    c.  Copy of Original Security Deposit Receipt (if available)

    d.  For Individual:
                
i. Passport/Emirates ID Copy

    e.  For Company:
                i. Official Request on Company Letterhead
                ii. Valid Trade License Copy

     f.  Passport/Emirates ID Copy of Seller                          

TENANT


1
.  Send Final Bill Request to finalbills@empower.ae and billing@empower.ae. You can also put the request by walk-in to the Empower Offices.

2.  Attach following documents along with the FINAL BILL REQUEST FORM to your email. Please find the Final Bill Request Form here

     a.  Expired Tenancy Contract Copy

     b.  Tenancy Contract Termination Letter

               i.  When there is an early termination of the tenancy contract

 ii. When the tenancy contract has expired for more than 15 days.  

     c.  Copy of Original Security Deposit Receipt (if available)

     d.  For Individual:
              i.  Passport Copy/Emirates ID Copy

     e.   For Company:
              i. Official Request on Company Letterhead
              ii. Valid Trade License Copy



Final Bill Collection Time, Payment Mode and Location.

       1.    Normal Basis:

              Within 4 Working Days after receiving the Final Bill Request.

       2.    Urgent Basis:
               1 Working Day (On Payment of AED100 as Urgent Fee Charge)

       3.    Payment Mode:
               Final Bill can only be paid by Cash or Credit Card

       4.    Location:
               Al Hudaiba Awards Building, Block A, 8th Floor, Opposite Union House,Jumeirah Beach Road,       2nd December Street.

       5.    Timings:
               Sunday to Thursday: 9am to 2pm.


SD Refund

      1.    Cash Refund:
      
        On production of all original documents in original for verification and if the Original SD receipt is surrendered, refund (if any) can be collected at the time of collecting of the Final Bill.

     2.    Cheque Refund:
      
         When the Original SD Receipt is not available; Cheque will be prepared in 3 weeks. Customer will be notified via SMS when the cheque is ready for collection.

     3.    Final Settlement/ Refund Fee:
            a.   Residential Units : Dhs 10/-
            b.   Retail Units : Dhs 100 /-


Note:

  • Power of Attorney (For Owner) & Authorization Letter (For Tenant) is required for a Representative of the Company/ Individual and the Authorized Person’s Passport Copy/ Emirate ID Copy in case a 3rd Party is completing the Final Bill Process.

EMPOWER

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