:: Empower ::

Final Bill Procedure

The Final Bill Procedure for Empower's District Cooling Service is as follows:

OWNER


1. 
Send Final Bill Request to finalbills@empower.ae .You can also put the request by walk-in to the Empower Offices.

2.  Attach following documents along with the FINAL BILL REQUEST FORM to your email. Please find the Final Bill Request Form here

    a.   Copy of new Title Deed

    b.  Copy of Security Deposit Receipt (if available)

    c.  For Individual:
                
i.Copy of Passport/Emirates ID

    d.  For Company:
                i. Official request on company letterhead
                ii. Copy of valid Trade License
               iii. Authorized signatory passport/Emirates ID copy

    e.  Copy of Passport/Emirates ID of the seller    

    f.  In case of Power of attorney (POA), the copy of POA and passport.   

          Final Bill and Clearance Certificate:            
 
1.  Send Final Bill Request to finalbills@empower.ae .You can also put the request by walk-in to the Empower Offices. 
 

2.  Attach following documents along with the FINAL BILL REQUEST FORM to your email.

(Please find the Final Bill Request Form at
http://www.empower.ae/downloads.php)

     a. Copy of Title Deed   
     b. Copy of the Memorandum of Understanding (MOU) or Sale Purchase Agreement (SPA)
     c.  Copy of Security Deposit Receipt (if available)
     d.  For Individual:
          i. Copy of Passport/Emirates ID
     e.  For Company:
                     i.    Official request on company letterhead
                    ii.    Copy of valid Trade License
                   iii.    Authorized signatory passport/Emirates ID copy
      f. Copy of the seller’s Passport/Emirates ID    
    

Notes:
a)    Clearance Certificate will be issued to owner with or without disconnection of services. In case of without disconnection, please request form by email or from your nearest Empower office.
b)    Clearance Certificate will be issued only after clearing all dues in the account of the owner and the tenant of the unit. If he/she has multiple accounts, the outstanding in all accounts, if any, should be cleared.
c)    The validity of Clearance Certificate will be 30 days from the date of issue.
d)    In case the property is already sold, we require the copy of new Title Deed to close the account and stop services. Refund will be processed after the registration by the new owner.
e)    If owner transfers the property and do not have MOU, please request for form by email or from nearest Empower office.
f)    All documents should be in a clear format preferably as PDF format.
g)    Clearance Certificate and cash refund are to be collected from Empower head office
 

TENANT


1
.  Send Final Bill Request to finalbills@empower.ae . You can also put the request by walk-in to the Empower Offices.

2.  Attach following documents along with the FINAL BILL REQUEST FORM to your email. Please find the Final Bill Request Form here

     a.  Expired Tenancy Contract Copy

     b.  Tenancy Contract Termination Letter

               i.  When there is an early termination of the tenancy contract

 ii. When the tenancy contract has expired for more than 15 days.  

     c.  Copy of Original Security Deposit Receipt (if available)

     d.  For Individual:
              i.  Passport Copy/Emirates ID Copy

     e.   For Company:
              i. Official Request on Company Letterhead
              ii. Valid Trade License Copy



Final Bill Collection Time, Payment Mode and Location.

       1.    Normal Basis:

              Within 4 Working Days after receiving the Final Bill Request.

       2.    Urgent Basis:
               1 Working Day (On Payment of AED100 as Urgent Fee Charge)

       3.    Payment Mode:
               Final Bill can only be paid by Cash or Credit Card

       4.    Location:
               Al Hudaiba Awards Building, Block A, 8th Floor, Opposite Union House,Jumeirah Beach Road,       2nd December Street.

          Working hours :
Sunday to Thursday, 7:30am to 3:30pm.


SD Refund

      1.    Cash Refund:
      
        On production of all original documents in original for verification and if the Original SD receipt is surrendered, refund (if any) can be collected at the time of collecting of the Final Bill.

     2.    Cheque Refund:
      
         When the Original SD Receipt is not available; Cheque will be prepared in 3 weeks. Customer will be notified via SMS when the cheque is ready for collection.

     3.    Final Settlement/ Refund Fee:
            a.   Residential Units : Dhs 10/-
            b.   Retail Units : Dhs 100 /-

Notes:
•    Power of Attorney (for Owner) or Authorization Letter (for Tenant) for a representative of the company / individual, and the copy of the authorized person’s Passport / Emirate ID, is required in case a 3rd party is completing the Final Bill process.
•    Security Deposit will be refunded only to actual customer. We do not accept POA or authorization letter for cash refunds. Instead, cheque can be collected with authorization letter or POA. Cheques will be issued under the name of original customer.
•    If account is registered in multiple names the refund is processed in joint name by cash or cheque. If customer cannot collect cheque or cash in joint name, then they can give authorization letter to one among them to collect.
•    
•    The refund will be issued to companies only by cheque and authorization letter required for company representative to collect cheque.
•    Clearance Certificates and cash refunds are to be collected from Empower head office.
•    SMS notification will be sent for cheque collection by mentioning the collection centre details.
•    The credits can be transferred to other Empower account for same customer.

EMPOWER

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