Final Bill Procedure

Process for Ownership and Tenant Changes

I. FINAL BILL PROCEDURE FOR OWNER

Step 1

Send Final Bill Request to finalbills@empower.ae and billing@empower.ae. You can also put the request by walk-in to the Empower Offices.

Step 2

Attach following documents along with the FINAL BILL REQUEST FORM to your email. Please find the Final Bill Request Form here

•    Title Deed Copy

•    Memorandum of Understanding (MOU) or Sale Purchase Agreement (SPA) Copy

•    Copy of Original Security Deposit Receipt (if available)

•    For Individual: Passport/Emirates ID Copy

•    For Company:  i. Official Request on Company Letterhead
                                ii.    Valid Trade License Copy

•    Passport/Emirates ID Copy of Seller
                             

Step 3

 Final Bill Collection Time, Payment Mode and Location.

•    Normal Basis:
Within 4 Working Days after receiving the Final Bill Request.

•    Urgent Basis:
1 Working Day (On Payment of AED100 as Urgent Fee Charge)

•    Payment Mode:
Final Bill can only be paid by Cash or Credit Card

•    Location:
8th Floor, Block A, Al Hudaiba Awards Building, Opp. Union House, Jumeirah Beach Road from 7:30am – 3:00pm from Sunday to Thursday.

Step 4

SD Refund

•    Cash Refund:

On production of all original documents in original for verification and if the Original SD receipt is surrendered, refund (if any) can be collected at the time of collecting of the Final Bill.

•    Cheque Refund:

When the Original SD Receipt is not available; Cheque will be prepared in 3 weeks. Customer will be notified via SMS when the cheque is ready for collection.

•    Final Settlement/ Refund Fee:

i.    Residential Units : Dhs 10/-
ii.    Retail Units : Dhs 100 /-

Note: Power of Attorney or Authorization Letter is required for a representative of the company/ Individual and the authorized person’s Passport Copy/ Emirate ID Copy.

II. FINAL BILL PROCEDURE FOR TENANT

Step 1

Send Final Bill Request to finalbills@empower.ae and billing@empower.ae. You can also put the request by walk-in to the Empower Offices.

Step 2

Attach following documents along with the FINAL BILL REQUEST FORM to your email. Please find the Final Bill Request Form here

•    Expired Tenancy Contract Copy

•    Tenancy Contract Termination Letter

o    When there is an early termination of the tenancy contract
o    When the tenancy contract has expired for more than 15 days.  

•    Copy of Original Security Deposit Receipt (if available)

•    For Individual: Passport Copy/Emirates ID Copy

•    For Company:  i. Official Request on Company Letterhead
                                ii.  Valid Trade License Copy

Step 3

 Final Bill Collection Time, Payment Mode and Location.

•    Normal Basis:
Within 4 Working Days after receiving the Final Bill Request.

•    Urgent Basis:
1 Working Day (On Payment of AED100 as Urgent Fee Charge)

•    Payment Mode:
Final Bill can only be paid by Cash or Credit Card

•    Location:
8th Floor, Block A, Al Hudaiba Awards Building, Opp. Union House, Jumeirah Beach Road from 7:30am – 3:00pm from Sunday to Thursday.

Step 4

SD Refund

•    Cash Refund:

On production of all original documents in original for verification and if the Original SD receipt is surrendered, refund (if any) can be collected at the time of collecting of the Final Bill.

•    Cheque Refund:

When the Original SD Receipt is not available; Cheque will be prepared in 3 weeks. Customer will be notified via SMS when the cheque is ready for collection.

•    Final Settlement/ Refund Fee:
i.    Residential Units : Dhs 10/-
ii.    Retail Units : Dhs 100 /-

Note: Power of Attorney or Authorization Letter is required for a representative of the company/ Individual and the authorized person’s Passport Copy/ Emirate ID Copy.

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