:: Empower ::

E-Final Bill Procedure

The online Final Bill Procedure for Empower's District Cooling Service is as follows:

OWNER

Step 1: 
Log in with Username and Password: https://e-services.empower.ae
In case you have not registered yet you can register it easily. Please Click here for our step-by-step guide.

Step 2: 
Select My Services then click Settlement Request

Step 3: 
Select Account/Premise

Step 4: 
Settle old outstanding amount, if any

Step 5: 
Upload required documents:
  1. Copy of New Title Deed
  2. Copy of ID Proof - Emirates ID/ Passport (for Individual)
  3. Copy of Trade License or Certificate of Incorporation (in case of company)

Step 6: 
Agree on Terms & Conditions then click Submit

A notification will be sent to you with your Reference Request Number. You can track the status of your request by selecting Pending Requests on My Services.

CLEARANCE CERTIFICATE

Step 1: 
Log in with Username and Password: https://e-services.empower.ae
In case you have not registered yet you can register it easily. Please Click here for our step-by-step guide.

Step 2: 
Select My Services then click Clearance Certificate Request

Step 3: 
Select Account

Step 4: 
Settle old outstanding amount, if any


A notification will be sent to you with your Reference Request Number. You can track the status of your request by selecting Pending Requests on My Services.

Notes:
  • Clearance Certificate will be issued to owner without disconnection of services.
  • Upon your request, interim bill will be generated. You can print clearance certificate upon completion of payment.
  • Clearance Certificate will be issued only after clearing all dues in the account of the owner and the tenant of the unit. If he/she has multiple accounts, the outstanding in all accounts, if any, should be cleared.
  • The validity of Clearance Certificate will be 30 days from the date of issue.


TENANT

Step 1: 
Log in with Username and Password: https://e-services.empower.ae
In case you have not registered yet you can register it easily. Please Click here for our step-by-step guide.

Step 2: 
Select My Services then click Settlement Request

Step 3: 
Select Account/Premise

Step 4: 
Settle old outstanding amount, if any

Step 5: 
Upload required documents:
  1. Copy of EJARI/Tenancy Contract
  2. Copy of ID Proof - Emirates ID/ Passport (for Individual)
  3. Copy of Trade License or Certificate of Incorporation (in case of company)
  4. NOC letter from the Owner [NOC Format]
    • When there is an early termination of the tenancy contract
    • When the tenancy contract has expired for more than 15 days
  5. Agree on Terms & Conditions then click Submit


A notification will be sent to you with your Reference Request Number. You can track the status of your request by selecting Pending Requests on My Services.

Final Bill Collection Time, Payment Mode and Location.
  1. Normal Basis:
    Within 2 Working Days after receiving the Final Bill Request. Final bill will be available online.
  2. Payment Mode:
    Final Bill can only be paid by Cash or Credit Card.
  3. Location:
    Al Hudaiba Awards Building, Block A, 8th Floor, Opposite Union House, Jumeirah Beach Road, 2nd December Street.
  4. Working hours:
    Sunday to Thursday, 07:30am to 03:30pm.


Security Deposit Refund
  1. Cash Refund:
    Cash refund can be collected from Empower head office upon presenting original deposit receipt and original Emirates ID or passport. Cash will be refunded to the registered customer only and the refund amount should not be more than AED 5000.
    – In case the registered account is under the name of more than one person, then the refund can be given only to any one person upon receiving of authorization letter from other persons.
  2. Cheque Refund:
    Security deposit refund will be in Cheque mode if any of the below situations arises
    1. Amount of refund is more than AED 5000
    2. Original SD Receipt is not available
    3. Registered customer is a Company
  3. Transfer to an active Empower Account No.:
    Customer can transfer their deposit credits to any other Empower active account under the same account holder name or can use it for new registration.


Notes:
  • Cheque will be prepared under the name of Registered customer only.
  • In case the registered account is under the name of more than one person, then the cheque will be prepared under the name of any one person upon receiving of authorization letter from other persons.
  • Cheque preparation will take 7-30 days and the registered customer will be notified via SMS when the cheque is ready for collection.
  • Authorized representatives should bring authorization letter in order to collect refund.
  • In case of cheque replacement, an additional charge of AED 150 will be deducted from the final refund amount.
  • In case of lost cheque by the customer, a Police report along with supporting documents would be required to process a new refund cheque.

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