E-Final Bill Procedure

E-Final Bill Procedure

The online Final Bill Procedure for Empower's District Cooling Service is as follows:

  • OWNER
  • CLEARANCE CERTIFICATE
  • TENANT

Click here to view a walkthrough video of the Empower Final Settlement Process.

 

Step 1

Go to https://e-services.empower.ae or open the Empower Mobile App,
and log in with your Username and Password.

Step 2

Select My Services, then click the ‘Create Service’ button, and go to the ‘Final Settlement’ tab.

Step 3

Select Account/Premise

Step 4

Settle old outstanding amount, if any

Step 5

Upload required documents:

Copy of New Title Deed
Copy of ID Proof - Emirates ID/ Passport (for Individual)
Copy of Trade License or Certificate of Incorporation (in case of company)
IBAN Account Statement Header issued by the owner’s bank. (A Declaration and Authorization Form must be submitted in the prescribed format if the owner is unable to provide the required document)

 

Step 6

Agree on Terms & Conditions then click Submit

A notification will be sent to you with your Reference Request Number. You can track the status of your request on My Services.

Click here to view a walkthrough video of the Empower Final Settlement Process.

 

Step 1

Go to https://e-services.empower.ae or open the Empower Mobile App,
and log in with your Username and Password.

Step 2

Select My Services, then click the ‘Create Service’ button and go to the ‘Clearance Certificate’ tab.

Step 3

Select Account

Step 4

Settle old outstanding amount, if any

A notification will be sent to you with your Reference Request Number. You can track the status of your request by selecting Pending Requests on My Services.

Notes:

  • Clearance Certificate will be issued to owner without disconnection of services.
  • Upon your request, interim bill will be generated. You can print clearance certificate upon completion of payment.
  • Clearance Certificate will be issued only after clearing all dues in the account of the owner and the tenant of the unit. If he/she has multiple accounts, the outstanding in all accounts, if any, should be cleared.
  • The validity of Clearance Certificate will be 30 days from the date of issue.

Click here to view a walkthrough video of the Empower Final Settlement Process.

 

Step 1

Go to https://e-services.empower.ae or open the Empower Mobile App,
and log in with your Username and Password.

Step 2

Select My Services, then click the ‘Create Service’ button and go to the ‘Final Settlement’ tab.

Step 3

Select Account/Premise

Step 4

Settle old outstanding amount, if any

Step 5

Upload required documents:

  1. Copy of EJARI/Tenancy Contract
  2. Copy of ID Proof - Emirates ID/ Passport (for Individual)
  3. Copy of Trade License or Certificate of Incorporation (in case of company)
  4. IBAN Account Statement Header issued by the tenant’s bank. (A Declaration and Authorization Form must be submitted in the prescribed format if the tenant is unable to provide the required document)
  5. NOC letter (addressed to Empower) from the registered unit Owner [NOC Format]
    • When there is an early termination of the tenancy contract
    • When the tenancy contract has expired for more than 15 days
  6. Agree on Terms & Conditions then click Submit

A notification will be sent to you with your Reference Request Number. You can track the status of your request on My Services.

Final Bill Collection Time, Payment Mode and Location.

A notification will be sent to you with your Reference Request Number. You can track the status of your request by selecting Pending Requests on My Services.

  • Normal Basis:

    Within 2 Working Days after receiving the Final Bill Request. Final bill will be available online.

  • Payment Mode:

    Final Bill can only be paid by Cash or Credit Card.

  • Location:

     

    Empower Headquarters, Ibn Al Zahrawy Street, Opposite: Dubai Police Officers’ Club.
    off - Sheikh Rashid Rd
    Al Jadaf Dubai, United Arab Emirates.
  • Working hours:

    Monday to Thursday, 07:30 AM - 03:30 PM.

    Friday, 07:30 AM - 12:00 PM.

Security Deposit Refund

Cash Refund:

After final settlement, you can schedule a cash refund by log on to Empower eServices (https://e-services.empower.ae) or Mobile App with your Username and password :

  1. Go to ‘My Services’ and Click on ‘Request Type’
  2. Select ‘Refund’
  3. Choose ‘Refund Mode’ as Cash Refund
  4. Choose appointment date & time
  5. Agree to the Terms & Conditions and submit

 

You will receive confirmation via SMS and email.

Cash (up to AED 5,000) can be collected from Empower head office by the account holder only with original Emirates ID or passport.  If the account has multiple names, an authorization letter is required.

Cash refunds are not available for companies

Cheque Refund

You may select the ‘Refund mode’ as Cheque through the Empower e-service portal or Mobile app.

Cheque refund is recommended in the below two cases and will be processed within 7 to 30 days as an account payee cheque.

The cheque will be issued only in the registered customer’s name. The name selected online must match your bank account holder name. The cheque can be collected by the account holder or an authorized person, or a POA.

Transfer to an active Empower Account No.:

Customers can transfer their deposit credits between their Empower accounts in two conditions:

International Bank Transfer (IBT):

if the registered customer is not living in the UAE and doesn’t have a UAE bank account - form to be completed and signed. [IBT FORM]

Terms & Conditions

Click to expand all the terms and conditions

Expand
Cheque Refund:
  • Cheque will be prepared as account payee under the name of Registered customer only.
  • In case the registered account is under the name of more than one person, then the cheque will be prepared under the name of any one person upon receiving of authorization letter from other persons.
  • Cheque preparation will take 7-30 days and the registered customer will be notified via SMS when the cheque is ready for collection.
  • Authorized representatives should bring authorization letter in order to collect refund.
  • In case of cheque replacement, an additional charge of AED 150 will be deducted from the final refund amount.
  • In case of lost cheque by the customer, a Police report along with supporting documents would be required to process a new refund cheque.
International Bank Transfer (IBT):
  • IBT can only be processed under the registered person’s account in their home country
  • Digital signature on IBT form are not acceptable
  • Customer’s residence address and bank address should be in same country of residence
  • Any charges incurred due to wrong information provided by customer on IBT form, shall be reduced from customer’s refund amount

Note: For any queries related to final bill and refund procedure, please send an email to: FinalBills@empower.ae