How to Register?

Registration Requirements

The Registration Procedure for End-Users Services for Empower’s District Cooling Service is as follows:

Click here to watch our Registration Process walkthrough video

 

Step 1

Visit Empower e-Services portal at: https://e-services.empower.ae/

Select ‘New Registration’, if you are a new customer. Provide your mobile number and email address, enter the OTP received and then move to Step 2.

If you are an existing or previously registered Empower customer and have already created your e-Services account, please select ‘Login/Sign up’, and login with your user name & password or with UAE PASS. Then follow the below steps based on your requirement.

  • To add a new or additional unit

    • Select ‘My Services’ from the menu and click on ‘Create Service’.
    • Select ‘Registration’ tab and get OTP.
    • Move to Step 2.

  • To transfer between units

    (Under the name of same account holder)

    • Select ‘My Services’ from the menu and click on ‘Create Service’.
    • Select the ‘Final Settlement’ tab and request for final settlement of the existing account that to be closed.
    • Register new unit under the same name (follow the steps given in the left box).
    • Once all dues on the closing account are paid (if any), request transfer of remaining balance from old account to the new via erequest@empower.ae (include request ID). (Note: Transfers to other Empower accounts can only be processed after the final settlement request is closed)
    • Pay the difference between the transferred amount and the security deposit for the new account (if any) to complete registration.

If you are an existing customer of Empower but not registered with Empower e-Services yet, then select ‘Login / Sign up’ and create your user name and password. Once the registration with Empower e-Services is completed, you may login in with your new user name and password or with UAE PASS and follow the above based on your requirement.

Step 2

Select the premise by entering the 9-digit DEWA premise number or search a premise manually (Verify and confirm the selected premise is correct before proceeding to the next step)

Step 3

Select customer type and view applicable charges.

Step 4

Enter customer details, and create your username & password. Agree with the terms and conditions (upon agreement, a new registration request will be created and sent via SMS and Email)

Step 5

Upload the required documents as explained below.

  • Owner

    For individual: when the ownership is under an individual’s name

    • Title deed or Sales & Purchase Agreement.
    • Passport copy with signature page.

    For company: when the ownership is under a company’s name.

    • Title deed or Sales & Purchase Agreement.
    • Trade license (or Certificate of incorporation for overseas companies).
    • Passport copy of the authorised person.

  • Tenant

    For individual: when the Tenancy Contract is under an individual’s name.

    • Tenancy contract / Ejari.
    • Emirates id copy (front & back sides)
      Copy of the VISA page.

    For company: when the Tenancy Contract is under a company’s name.

    • Tenancy contract / Ejari .
    • Trade license.
    • Passport copy of the authorised person.
    • Emirates id copy (front & back sides).

Note: Upon submission, a notification with your Request Reference Number will be received in your registered mobile number and email address. You can also Track the status of your request online by selecting ‘Track Registration Request’.

Charges applicable at the time of registration

Above service charges are applicable to unit Owner/unit Tenant on the time of new registration.
Note: Registration charges varies based on the Project and Building location. Charges details will be provided online within the registration process.

Important Notice

The registration process will be completed only after the clearance of outstanding balance (if any) on active accounts under the name of the same individual/company.

E-registration request process time will be 1 – 3 working days.

For any queries related to the e-registration procedure, please send an email to: erequest@empower.ae